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Cadent Warm Homes Network

Turn2us is delighted to be part of the Warm Homes Network, a collaboration between Turn2us, Citizens Advice Manchester and YES Energy Solutions, funded by Cadent.

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What is the Warm Homes Network?

The Warm Homes Network brings together expertise from its three partner organisations, to help people in Liverpool claim the support they’re entitled to, make their homes more energy efficient, get help with budgeting, and access debt advice.

The full range of support offered by each partner is:

  • Turn2us: Online Benefits Calculator and Grants Search, practical information and support, information on energy schemes available throughout the winter months. 
  • Citizens Advice Manchester: Debt advice and management, budgeting and housing advice, income maximisation and benefits advice.
  • YES Energy Solutions: Low-cost energy efficiency measures, low-carbon technology, income maximisation, home insulation.  


Who does the network support?

Currently, this service is available to people who live in the Liverpool City Region, an area covering six local authorities – Halton, Knowsley, Liverpool, Sefton, St Helens and Wirral.  

How can people access support?

People can access support by opening the chatbot on this webpage. You’ll be signposted to support from Turn2us, and will also have the opportunity to get a referral to Citizen’s Advice Manchester and YES Energy Solutions.

Please note that to make a referral to one of the other partners, we will need to collect some personal details. This data will not be shared with any third party other than the agreed organisation unless required to ensure your safety or the safety of others.

Why did Cadent create the network?

Cadent created the Warm Homes Network as a way of supporting customers facing fuel poverty and other difficult situations. In addition to its funding commitment, Cadent provides expert oversight of the network, and its front-line colleagues are trained to connect customers with the network’s support. 

How is the network funded?

In 2021, Ofgem implemented a Vulnerability and Carbon Monoxide Allowance (VCMA) for Gas Distribution Networks like Cadent. Designed to support customers in vulnerable situations, this funding is helping Cadent deliver an even greater positive impact through projects like the Warm Homes Network.