Water schemes - Water companies (England and Wales)

Social tariffs (England and Wales)

Many water companies also have now introduced social tariffs which can offer reduced bills to customers who would otherwise struggle to pay. Schemes can differ in terms of who is eligible for help and what assistance is provided.

The Consumer Council for Water website includes details of all the schemes which are currently available and how to apply in England and Wales

Other help

Many water companies offer schemes and/or have charitable trusts to help household customers with genuine reasons for being in debt or struggling to pay their water bills. 
These include:

• Dwr Cymru Customer Assistance Fund
• Thames Water Customer Assistance Fund
• United Utilities Trust Fund

You would need to contact your water company to find out what it offers. See country specific information below.

England and Wales

The Consumer Council for Water website has details of water companies

Further information:

• Ofwat, the economic regulator of the water and sewerage industry in England and Wales, has information on its website about Customer assistance for vulnerable water consumers in England and Wales
• Water UK has information on affordability and water
• Citizens Advice water supply information (England)  Citizens Advice water supply information (Wales)